Have a problem, a question or an idea for TrainUp? Write to support@usetrainup.com and we will get back to you as soon as possible, usually within 48 hours.
Frequently asked questions
Do I need an account?
No. TrainUp works without signing up or signing in, and all your data is stored on your iPhone.
How do I move my data to another iPhone?
In the app's settings, export a backup and save it to Files or iCloud Drive. On the new iPhone, install TrainUp and restore that backup before you start logging.
I switched iPhones and don't have Pro
Open the TrainUp Pro screen and tap “Restore purchases” with the same Apple ID you purchased with.
How do I cancel my subscription?
In iOS Settings → your name → Subscriptions → TrainUp. You keep Pro until the end of the paid period. Refunds are requested from Apple at reportaproblem.apple.com.
How do I delete my data?
In the app, under Settings → Account → Your data → Delete my data, or by deleting the app. We keep no copy of your data on any server.
My steps don't show up
Check in iOS Settings → Health → Data Access & Devices → TrainUp that reading steps is allowed.